Terms and Conditions


By accepting the quotation, you and your parent company agree to the Terms and Conditions of ALPSIDE SOLUTIONS, DG2 7AZ, Scotland (UK).

1. General

Any terms or conditions sought to be imposed by either party shall not be incorporated into the Contract and shall have no effect unless agreed to in writing by the other party.

Herein, invoice refers to either the quotation or invoice sent through to the client.

2. Prices

2.1. The price for the supply of good and services is set out in the invoice. We shall invoice you on delivery or at the onset of the work (see 2.4 and 2.5). Invoiced amounts shall be due and payable once the goods have been delivered, excluding particular situations (as per 2.4 and 2.5). The amounts are invoiced in GBP, equivalent to the amount due in any other currency on the day of delivery (except for cases as per 2.4 and 2.5), and calculated using the currency converter service of www.xe.com.

2.2. All prices are exempt from VAT.

2.3. Price is calculated on the total word count supplied at the time of quotation. All additional words send through after an assignment has been started will incur a charge for the extra translation work carried out and may be subject to an extra handling charge to be established depending on specific situation.

2.4. Review and alterations of any project will only be carried out once by Alpside Solutions. If a client requests additional review of the work, an additional handling charge will be added to the invoice.

2.5. For work with a greater value than 1000 GBP, Alpside Solutions may request that 50% of the fee is paid before starting the assignment.

2.6. For new clients, Alpside Solutions may request the payment to be made prior to the onset of the translation work.

2.7. Alpside Solutions does not accept any credit card payments. Payments can be made via BACS transfer or Paypal. Charges incurred by using PayPal are at the client’s responsibility. If using bank transfer, please include the invoice number. Direct transfers from an overseas bank account may incur charges. Alpside Solutions must receive the full amount as shown on the invoice. Any bank charges must therefore be paid by the client making the payment.

2.8. After a reminder has been sent out, Alpside Solutions reserves the right to add 50 GBP to an invoice for all administration costs involved in chasing up payment. Additionally, we shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 5% per month calculated pro rata on a daily basis.

2.9. Alpside Solutions endeavours to provide as accurate a word count as possible. The number of words includes the entire text; number, dates, table contents, headers and footers. When word count is estimated, Alpside Solutions reserves the right to change by 10% the final word count without informing the client. Changes above 10% will be identified to the client as soon as these become apparent to Alpside Solutions.

2.10. Repetition of text does not alter the number of words counted due to likely differences in context, the need to typeset repeated text and the difficulty involved in identifying every repetition in a file.

2.11. The context of a text is critical to the quality of the final translation. Initial review of the text by Alpside Solutions will endeavour to identify text with ambiguous context. Where Alpside Solutions requests further clarification, but does not receive this, Alpside Solutions will not be held responsible for incorrect translation.


3. Deadline

Where no deadline has been requested in writing by the client, Alpside Solutions is not liable for claims of late delivery.


4. Quick Turnaround

In the case of a deadline which requires a quick turnaround, a standard charge of 20% + 50 GBP flat fee for handling will be shown on the invoice in order to supply the service in good time.


5. Proofreading

Alpside Solutions always advises clients to use both translation and proofreading. Proofreading involves a second - not the one who has translated the text - qualified translator, reviewing the translated text relative to the original document. Proofreading guarantees consistency of terms and grammar use. Alpside Solutions offers both services, but for the same original document it can only be one service or the other (translation or proofreading).

If the client chooses translation without proofreading, Alpside Solutions will make the best effort, but cannot guarantee the documents will be consistent throughout in both use of terminology and grammatical content.


6. Formatting

Alpside Solutions will endeavour to return documents in roughly the same format. However, due to language differences such as different length of sentences, font characters and language direction, not all formatting can be maintained. Where typesetting or design work is required, this must always be carried out post-translation and requires proofreading to check that no modifications have altered the text.


7. Payment

Unless the Agreement provides otherwise, the price for the goods and/or services shall be payable no later than 30 days from the date of the invoice. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified shall entitle us to write to you upon the expiration of seven days’ notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate mentioned in Section 2.8 and pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.

8. Risk

As soon as we have delivered the goods or services, you will be responsible for them and we will not be liable for their loss or destruction. Therefore, you would need to take necessary steps to insure the items. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver them.

9. Delivery

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.


10. Performance

10.1. Alpside Solutions can only translate material that is legible and accessible. Documents that are illegible, password protected or not accessible for whatever reason to Alpside Solutions will be returned to client. Alpside Solutions will not be held responsible for any resulting delay in delivery.

10.2 If in our opinion it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult with you as to what if any work is to be undertaken. We will, if requested by you, provide a written explanation as to why any work is not considered to be reasonably practicable.

10.3 If the cost to us of carrying out the work is subsequently increased by reason of increases in the cost materials and/or labour and/or any other factor outside our control, then we shall notify you before undertaking any work to which the increase will apply. If you require us to discontinue the work, you shall only be required to pay us for the work already carried out.

10.4 Alpside Solutions reserves the right to refuse the translation of texts should the content be deemed inappropriate for our company.


11. Warranty

11.1 We warrant that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

11.2 If you have any comments on the work performed these should be made immediately at reception and no later than 1 (one) working day after receipt of the good unless agreed otherwise. These comments once received by Alpside Solutions will be dealt with in order to rectify and amend as wished by the client. This operation can be performed once only on the same work. After this, the client will have to agree and accept the work performed by Alpside Solutions. Should further changes being required, these will be charged at the current per word rate.

12. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

13. Liability

13.1. Except for death or personal injury caused by our negligent acts or omissions we shall only be liable for any loss or damage which is a reasonably foreseeable consequence of a breach of this Agreement.

13.2. You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach or default in the discharge of your obligations.

13.3. In the event of our losing or damaging your goods, we will pay for the reasonable costs of the repair or replacement of the item or provide you with a full refund if we have been negligent.


14 . Governing Law and Jurisdiction

Parties to this Agreement agree to submit to the exclusive jurisdiction of the courts of Scotland.


15. Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.


16. Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


17. Customer Services

17.1. To protect your own interests please read the conditions carefully before accepting the quote and approving of us going ahead with our services. If you are uncertain as to your rights under them or you want any explanation about them please write or telephone us, at the address and telephone number which can be found in the ‘Contact’ page of this website.

17.2. If you are unhappy with any aspect of our service, please contact Daria Zandomeneghi at Alpside Solutions. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.


18. Changes to Terms and Conditions of Business

We reserve the right to make minor changes to this Agreement from time to time. Any major changes will only be made with your agreement.


19. Data Protection

You consent to the computer storage and processing of your personal data by us in connection with this Agreement and to the transmission of this data across the company and its business partners for the purposes of our legitimate interests including statistical analysis, marketing of our services and credit control. If you breach this Agreement, your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures.



Confidentiality & Data Security

At Alpside Solutions, we understand that confidentiality is of utmost importance and is a top priority for us.

No document or information about you, your requirements or the content of your request will be passed on to a third party unless we have your signed permission.

Alpside Solutions treats all files, documents and information as sensitive and ensures that your data remains strictly confidential.

We will also be happy to comply with any specific requirements you may have regarding confidentiality and sign your own Non-Disclosure Agreement if needed.

Alpside Solutions regards all material as confidential and sensitive and takes proactive measures to guard against unauthorized or unlawful processing of data and against accidental loss, destruction or damage:

·       We control the physical security of files and documents (projects and records are all kept in locked filing cabinets).

·       We manage access to all information (all files are password protected and access to all files and all servers is password protected).


In addition, Alpside Solutions is committed to implement and comply with any safety, confidentiality or data protection requirements you may have regarding storage, destruction, deletion or return of any material.